Cancelling Adobe Creative Suite: Poor Online Customer Service & Fees

cancel adobe creative suite photoshop worst customer service fees cancellation

Adobe Creative Suite (with Photoshop, Adobe Illustrator and other flagship programs) is expensive. It's at least $80 a month and can easily be more expensive if you aren't a student. Especially when there are so many free online image editing programs available for computers and smartphones. A lot of social media marketers and companies will end up deciding to cancel their services eventually. If only it were that simple! 

Shame on Adobe for making it very challenging to cancel your Adobe Creative Suite membership. Although making it a difficult process helps them earn a few extra million dollars, it has turned me off to their entire company. Such a large and successful software business resorting to such lowly tactics on their website, email and social media. 

Adobe Illustrator or any Creative Suite membership needs to be canceled by selecting “Contact Us” on their website (towards the bottom). You then have to specify that you want to “Cancel Your Membership” and you have to do it via Telephone or Chat with a representative from outside of the US. During the phone or chat they’ll attempt to talk you out of it, and one time the chat even froze conveniently before they finalized cancellation. I was livid. Make sure you get the cancellation email to know that it was done. If you don’t confirm then they might not actually do it because that’s what their reps are trained to do. 

Even if you just paid for the month, they’ll cancel your service immediately. Supposedly they can charge you an extra month unless you provide them with over 14 days of notice as well. It reminds me of when I worked at several gyms and health clubs. It was always standard procedure to require customers to cancel in person instead of over the phone or email. The management pretended this policy was for the account security of the member, but it was really a way to prevent lazy and non-confrontational people from canceling for at least another month or two. 

This is the oldest trick in the book for customer (dis)service and very immoral and frustrating. Enjoy the extra cancellation fees friends!

Skip the social media messages to Adobe, their customer service team (if they have one) aren't reading them or doing anything about it. Keep my experience in mind next time you find yourself dealing with Adobe or any other SaaS company for that matter. 


I hope you enjoyed this article about a public service announcement for cancelling your Adobe Creative Suite software.

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